Please find below a list of frequently asked questions ahead of the 2021 season.

If, after reading the below FAQS you would like to contact the Club for any reason, please send your question to feedback@kentcricket.co.uk.

  • WILL CROWDS BE PERMITTED?

    We will continue to work closely with the ECB, under government guidance to understand how we can safely welcome cricket fans back throughout the 2021 season.

    Our main objective is to provide a safe and secure environment for all spectators, players, match officials, media and staff in line with Government guidance.

    We are pleased to say that Step 3 of the Government’s Roadmap out of Lockdown should allow us to welcome crowds back from 17 May.

    This means that, provided the Government’s four tests are satisfied, the first game we will be able to welcome crowds back to, is Thursday 20 May when we host Glamorgan in the LV= Insurance County Championship.

  • WHAT IS THE LIMITED CAPACITY?

    When we welcome you back, we need to do this as safely as possible and in line with Government guidelines.

    Social distancing measures will be in place and there will be specific zones of the ground available to book for seating, as well as some zones which will be unavailable.

    Whilst we have worked hard to ensure that as many  as possible are able to watch each day’s cricket, these measures mean that crowds will initially be limited to no more than 25% of our normal match day capacity.

  • IF THERE IS LIMITED CAPACITY, WHO WILL HAVE PRIORITY ACCESS TO WATCH LIVE CRICKET IN 2021?

    In line with our COVID-19 Member pledge announced in December 2020, in the event of additional local or national government restrictions which impact capacity, allocation of tickets will be:

     PRIORITY GROUP 1

    • Life Members
    • Century Club Members
    • Members who have purchased Full Annual 2021 Membership in the ‘early bird window’

    PRIORITY GROUP 2

    • Members who have purchased Full Annual 2021 Membership, who have renewed after the early bird window
    • 13th Man Members who have purchased in the early bird window
    • 6 Pack Season Ticket holders who have purchased in the early bird window or rolled over from 2020

     PRIORITY GROUP 3

    • 13th Man Members who have purchased after the early bird window
    • Six Pack ticket holders who have purchased after the early bird window

    PRIORITY GROUP 4

    • Ticket Purchasers who have rolled over their credit note from the 2019/2020 season
    • Those who signed up to the 2021 Vitality Blast Priority window.
  • WHEN WILL MEMBERS AND SEASON TICKET HOLDERS FIND OUT THE RESULTS OF THE BALLOT?

    Please find below the key dates for each priority group.

    Upon the announcement of ballot results, Members’ will be sent an email to confirm details of how to claim allocated tickets by the dates outlined below.

    Any tickets not claimed by the dates below will be removed from Member accounts and available to other Members on the waiting list.

     PRIORITY GROUP 1

    • LV= INSURANCE COUNTY CHAMPIONSHIP: 
      • Tuesday 11 May
        • Tickets must be claimed in the Membership portal by Friday 14 May
    • VITALITY BLAST
      • Monday 17 May
        • Tickets must be claimed in the Membership portal by Thursday 20 May
    • ROYAL LONDON CUP 
      • Saturday 22 May
        • Tickets must be claimed in the Membership portal by Tuesday 25 May

     PRIORITY GROUP 2

    • LV= INSURANCE COUNTY CHAMPIONSHIP: 
      • Thursday 13 May
        • Tickets must be claimed in the Membership portal by Sunday 16 May
    • VITALITY BLAST
      • Friday 21 May
        • Tickets must be claimed in the Membership portal by Monday 24 May
    • ROYAL LONDON CUP 
      • Tuesday 25 May
        • Tickets must be claimed in the Membership portal by Friday 28 May

    PRIORITY GROUP 3

    • LV= INSURANCE COUNTY CHAMPIONSHIP: 
      • Friday 14 May
        • Tickets must be claimed in the Membership portal by Tuesday 18 May
    • VITALITY BLAST & ROYAL LONDON CUP
      • Tuesday 25 May
        • Tickets must be claimed in the Membership portal by Friday 28 May

    PRIORITY GROUP 4

    • DETAILS OF HOW TO ACCESS PRIORITY WINDOW:
      • Will be emailed on Thursday 26 May
    • PRIORITY WINDOW OPENS ON:
      • Saturday 29 May

     

  • WHEN WILL MY 2021 MEMBERSHIP CARD BE SENT?

    We are currently in the process of upgrading our Membership and ticketing system.

    As well as improving our service, this essential work will enable us to plan seating layouts in line with government guidelines on social distancing and ensure that Members get priority access to Kent Cricket matches.

    Therefore, Membership cards have not yet been sent, but you will receive your new Membership card by the end of w/c 10 May.

  • WILL I BE SENT A NEW MEMBERSHIP CARD OR WILL I NEED TO FIND MY CARD FROM LAST YEAR?

    You will be sent a new Membership card for 2021 by the end of w/c 10 May. .

  • CAN I BUY A TICKET?

    We are currently working on a number of capacity scenarios to ensure that we are able to safely welcome as many Kent Cricket Members and supporters back to watch live cricket as soon as guidance allows us to.

    Tickets may be limited and therefore will be distributed as per the priority groups outlined above.

    A priority window to get early access to tickets for Kent’s home Vitality Blast matches was open until the 31st March.

    After tickets have been allocated in line with priority groups, those who have registered their details in the priority window will be notified when tickets are available to purchase, and have a 48 hour priority window to purchase remaining tickets, ahead of general on-sale.

    General on-sale for all remaining tickets will be Tuesday 1 June.

    It is anticipated that all matches prior to this date will be Member only admittance, in-line with the Members’ Match Day Ticket ballot application.

  • I HAD TICKETS FOR 2020 WHICH I ROLLED OVER, CAN I BUY A TICKET NOW?

    In line with our priority access groups outlined above, as you rolled over your tickets, you will be in priority group four.

    This means that, as long as government guidelines on capacity allow us to sell enough seats, you will be able to buy tickets ahead of tickets going on general sale.

    We will be in touch in due course to let you know how and when you can secure tickets once we have more information on the government guidelines for sports stadia.

  • I AM A KENT MEMBER, WILL I HAVE TO BOOK A TICKET TO ATTEND IN 2021?

    Yes, in order for us to ensure that capacity guidelines are adhered to, Kent Cricket Members, who have been given priority access to attend cricket, will be required to book a ticket to each home fixture they wish to attend.

    Specific seats will be allocated to Members in line with social distancing protocols at the time. Members do not need to pay an additional ticket charge.

  • I AM A KENT MEMBER, CAN I BUY ADDITIONAL TICKETS FOR MY FRIENDS AND FAMILY?

    As a Kent Cricket Member, you will have first access to tickets to watch live cricket. However to secure any additional tickets,  they will need to be purchased during general on-sale for LV=Insurance County Championship and Royal London Cup fixtures.

    Please note, any Membership which has purchased the plus Friend category will be allocated two tickets.

  • I HAVE A CREDIT NOTE THAT I HAVE NOT YET USED WILL I BE ABLE TO USE THIS IN 2021?

    Yes, credit notes will be accepted in the 2021 season.

    Once tickets have been made available, information will be published as to how to redeem your credit note.

  • WILL GENERAL ADMITTANCE TICKETS BE REFUNDABLE?

    If, for the day of the fixture, we are unable to admit spectators OR play does not take place – tickets for Kent Cricket fixtures are covered by our ticket refund guarantee.

  • WHERE WILL KENT SPITFIRES ROYAL LONDON CUP HOME MATCHES BE PLAYED?

    Venues for our Royal London Cup home matches are yet to be confirmed and will be announced in due course.

  • WHAT MEASURES ARE IN PLACE TO KEEP ME SAFE AND SECURE IN THE GROUND?

    Since the outbreak of COVID-19, we have been working hard to make sure the Club and its venues follow all UK Government and local guidelines to allow us to re-open to the public safely.

    We appreciate that guidance can change and we’ve made our approach flexible so we can react to any changes to the guidelines, when necessary.

    As part of this, The Spitfire Ground, St Lawrence and The County Ground, Beckenham have secured the ‘We’re Good To Go’ COVID-19 consumer mark and industry standard, created by Visit Britain.

    This mark recognises organisations who have met Government and industry COVID-19 guidelines and provides reassurance that clear processes are in place.

  • DO YOU HAVE ANY ACCESSIBLE PARKING SPACES?

    There are a limited number of accessible parking spaces available at The Spitfire Ground, St Lawrence, and The County Ground, Beckenham.

    These will be issued on a first-come-first-served basis upon production of a valid match day ticket and a blue badge for a daily rate of £15 per day.

  • WILL I BE ABLE TO BRING MY OWN CHAIR?

    If the ground is operating under a limited capacity scenario, admittance will only be granted via an allocated seat, in line with government guidelines.

    This means that you will be unable to bring your own chair into the ground.

  • I AM A MEMBER OR 6 PACK SEASON TICKET HOLDER, DO I NEED TO REGISTER MY INTEREST FOR THE VITALITY BLAST PRIORITY WINDOW?

    No, as a Member and 6 Pack Season Ticket Holder, you will receive priority access to watch Kent Cricket live in action, so there is no need to register within the priority window.

    However, if you have friends and family who would also like to  come and watch, they should register to access priority tickets here.

    Please note: This priority window closed on 31 March.

  • I AM A KENT CRICKET MEMBER, ONCE I AM ALLOWED IN, CAN I BRING IN UNDER 5'S FREE OF CHARGE?

    If the ground is operating at full capacity, yes, you will be able to bring an under 5 in with you free of charge.

    If the ground is operating under limited capacity, you will only be admitted with an allocated seat ticket – therefore you will not be able to bring in an additional guest under 5 at this time.

  • WILL I BE ABLE TO BOOK TICKETS WITH ANOTHER MEMBER/6 PACK SEASON TICKET HOLDER I AM IN A HOUSEHOLD OR BUBBLE WITH?

    Yes, based on current government guidance, you will have the option to book a ticket together with another Member who is in the same household/bubble.

    Please note, both Members will need to be in the same priority window to be able to do this, otherwise you will need to wait until both Members have access to tickets.

    Further details on how to book your seat will be released once we have more information on the government guidelines for sports stadia.

     

  • WILL I BE ABLE TO SELECT THE AREA AND SEATS I WANT TO SIT IN?

    If the ground is operating under limited capacity, you will only be admitted with an allocated seat ticket.

    Full details of the ticketing booking system and how to book a seat will be communicated in due course.

    Members will have priority access to book tickets in line with the priority groups outlined above.

  • I WOULD LIKE TO BOOK HOSPITALITY FOR THE 2021 SEASON, WHEN WILL DETAILS BE RELEASED?

    We will continue to work closely with the ECB, under government guidance to understand how we can safely welcome cricket fans back throughout the 2021 season.

    Our main objective is to provide a safe and secure environment for all spectators, players, match officials, media and staff in line with Government guidance.

    At this time, we are working on a number of options to allow us to safely open up indoor hospitality in line with Government roadmap timescales.

    Further details will be released via the Club website and social channels in due course.