Any person who purchases, possesses or attempts to use a hospitality package issued under the following Terms and Conditions (“Hospitality package(s)”) shall be deemed to have accepted and agreed to comply with these Terms and Conditions:
In the event of the match being cancelled less than 24 hours prior to the scheduled start of play, no refunds will be made, and patrons are still welcome to use the facilities.
Some of our menu items contain nuts, seeds and other allergens. Therefore, there may be some risk that traces of these could be in any dish served. Please notify us no later than 7 working days prior to your visit of any special dietary requirements.
The Client may only terminate an order by notice in writing to Kent Cricket (KC). KC shall be entitled to charge:
- The total value of the package ordered, verbally or in writing, if the cancellation is received less than 8 working weeks prior to the commencement of the event
- 50% of the total value of the package ordered if the cancellation is received more than 8 but less than 12 weeks before
- A 25% cancellation fee for any cancellation to a confirmed booking received greater than 12 weeks from an event
- KC does not accept responsibility for loss or damage to any coats or other personal property of the Clients, its guests or representatives unless such loss or damage has been caused due to the negligence of the Club or its employees
- No beverages or food, without limitation, may be brought into the hospitality and corporate areas by the guests or representatives for consumption or sale on the premises, without the express prior written consent of KC
- KC reserves the right to judge acceptable levels of noise or behaviour of the Client, guests or representatives and the Client must take all steps necessary for corrective action. In the event of failure to comply with KC’s requests, KC reserves the right to stop any event without being liable for any refund or compensation
- It is not permissible to invite extra guests, as any unauthorised person seeking access will be politely refused
- Smoking is only permitted in designated areas of the ground, any Client or their guests failing to comply will be required to leave the premises without KC being liable for any refund or compensation
- Any function or hospitality must finish at the time agreed when the booking is made. All corporate hospitality facilities will be open from gate opening times and for 30 minutes after play or from the time a match is officially abandoned
- KC will not accept responsibility for the loss of any tickets or car parking passes once they have been collected or distributed to the Client
- In the event KC replace any lost tickets or car parking passes, the Client may be responsible for the payment of an administration fee
- Payment is due strictly 30 days from date of invoice. If payment is not received within this time the reservation will be resold
- Payment for a booking made within 8 weeks of an event is due in full at the time the booking is made. KC reserves the right to cancel bookings where the payment terms are not met
- KC will send the Clients match tickets and hospitality information following payment to the email address provided at the time of booking
- Payment of invoices can be made by Cheque, BACS and Credit Card. For further information contact the KC Finance Department on 01227 456886
- Confirmation of final numbers must be received 7 working days before the event
- In the event of a reduction in guest numbers, cancellations, reduction or abandonment of play due to poor weather, no refunds can be made. Your hospitality package will be available regardless
- In the event of a match being played behind closed doors, cancelled or rescheduled due to COVID-19, KC will provide Clients with the option to defer their booking to a future match or receive a full refund of their booking. All refund requests will be required in writing and relevant details provided
- KC reserve the right to cancel hospitality place(s) due to events beyond our reasonable control and/or should we believe it is reasonable to do so on health and safety grounds. If we cancel your place(s) in such circumstances, you will be eligible for a refund of the cancelled package. We have absolute discretion as to which hospitality places to cancel in a situation where reduced capacity at the venue result in a requirement to cancel a proportion of hospitality places
- Whilst every effort will be made to present the packages exactly as described, KC reserves the right to alter any package, where necessary, whilst maintaining the value of any package offered