What to Bring

• Ticket (s) – collections and sales can be made at the box office next to the main pedestrian gate by Sainsbury’s Local off Old Dover Road
• Valid ID
• Wear comfortable shoes (remember, this is an outdoor event)
• Medical info if you have any medical conditions
• Cash/card

Experience it, don’t film it!

We want everyone to enjoy the concert – it’s a great show, so we’d encourage you to keep your phone in your pocket and enjoy the music! Believe it or not the artist much prefers to see you than the back of your phone!

Recycling

We encourage you to think of your plastic usage and would ask you to reconsider at this concert and at home what plastic use could be reduced.

At this concert please ensure you recycle everything into the recycling bins that are sited across the venue

Ticketing

Remember your tickets! This is a ticketed event and each entrant will require a valid ticket. Also, tickets are still available for the event, so if there’s a friend or family member missing out head over to www.lhgtickets.com to purchase tickets or there will be tickets available to purchase from the concert box office on the day which will be open at approximately 12pm next to the main pedestrian gate next to Sainsbury’s Local just off Old Dover Road.

Ticket Upgrades

Ticket Upgrades are available – you are able to upgrade your tickets on the day to a higher priced ticket. Take your existing ticket to the box office where you will be able to pay the difference and upgrade your tickets next to the main pedestrian gate next to Sainsbury’s Local just off Old Dover Road.

General Ticket Holders

All event attendees, except for accessible ticket holders, should enter through the main entrance on Old Dover Road.

Accessible Tickets

Accessible ticket holders who purchased through Ticketmaster, must report to the entrance on The Drive, off Old Dover Rd, to collect wristbands to allow entry to the accessible area inside the venue.

Park & Ride Service

On the day we are offering a park and ride service, which runs between the New Dover Road Park & Ride and the Canterbury Spitfire Ground.  The buses will be running all evening until required.  The location of the New Dover Park & Ride service is – CT1 3EJ.

Parking

Simon Langton Girls Grammar – Old Dover Road, Canterbury, CT1 3EW – ten minutes walk from the ground.

Holmans Meadow Car Park – Holman’s Meadow, Old Dover Road, Canterbury, CT1 3JB.

Longport Car Park – Longport, Canterbury, CT1 1DU.

Cash Payments

Credit/debit card payment facilities are in place; however, please ensure you bring ample cash.

Admissions Policy

• Please retain your individual ticket, after passing through the gate.
  •No professional cameras, video cameras or audio recording devices
  •No glass is permitted on site
  •Under 16s must be accompanied by an adult at all times
  •Access to the disabled viewing area is for disabled ticket holders only – Accessible Tickets can only be bought from ticketmaster.com.
  •Umbrellas are not permitted – we advise to instead bring a coat with a hood or purchase ponchos from the box office.
  •Dogs are not permitted except assistance dogs – please make us aware in advance if an assistance dog is required
  •All ticket holders may be asked to produce proof of age on entry to the concert and at the bar.
  •Security staff at the entrance will enforce the conditions of entry including undertaking bag and random personal searches
  •Persons who have consumed excessive alcohol will be refused entry
  •Fireworks, sparklers, lasers, and Chinese lanterns are prohibited
  •British sign language interpreter will not be available for this performance
• No chairs or blankets are permitted.

Care and Safety at Events
•Decide on a meeting point with your friends. Choose a time and place to meet up later in case you get separated from each other. There is very limited signal across all networks at The Spitfire Ground, so you might not be able to contact each other by phone
•Keep your phone charged in case you’re separated from your friends
•Stay hydrated
•Keep your wits about you. Drink responsibly and know your limit
•There are no ATMs on site so make sure to bring enough money for concessions and travel from the event
•Concert stewards are here to help you. Don’t be worried about asking for help in any situation, whether it’s asking for directions or to report something or someone you’re worried about
•Look after your valuables like your phone, purse or car keys

Food and Drink
There will be ample concessions for food and drink within the concert site. No food or drink can be brought onto the site unless dietary restrictions are in place (A dietary card is required).

Any alcohol purchased at any of the bars within the venue must be consumed on-site and not taken out of the designated event area.

Help us to keep The Spitfire Ground tidy by using the rubbish bins that will be located throughout the venue.

In keeping with Licensing Laws, there will be a Challenge 25 Policy in place for all alcohol sales.

Toilet Facilities
Designated male and female lavatories will be provided and there will also be accessible lavatories on site.

First Aid
St John Ambulance will be in attendance at The Spitfire Ground during concerts and events. Should you or anyone in your party require first aid, please notify the nearest steward, police officer or event official who will deal with your request.

What to do in an Emergency
There are stewards and event staff on duty at every concert. Locate a member of staff for any emergencies, who will be able to assist or locate the correct assistance.

If you need to contact the Police to report a non-emergency crime or to provide information on a crime while at the festival, please call 101. If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately. If in the unlikely event you cannot find someone, please call 999.

Smoking Policy
There is a designated smoking area outside the concert area, smoking is only permitted within this area

Drug Use
There is a zero-tolerance response to illegal drugs and New Psychoactive Substances (NPS). Police officers will be on site and any person found in possession of illegal drugs or NPS will be passed to police for arrest, and possible prosecution.

The terms and conditions of entry state: “You may be searched at the entrance. Any items, which the organisers consider may be used in an illegal or offensive manner will be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may be searched.

Ticketmaster T&C’s

For more information, please click here.