We’re looking forward to welcoming you to The Spitfire Ground, St Lawrence for the return of the LV= Insurance County Championship, as we host Middlesex from Tuesday 21 September.

Please find below:

  1. A pre-match information pack for those attending the game
  2. Confirmation of the parking process for this match for our Spitfire Ground Car Parking Pass Holders

We want your visit to be as safe and comfortable as possible. As Covid-19 remains a part of our lives everyone – including the players, officials, staff, stewards, Members and supporters – will need to adhere to some Covid-19 protocols.

It is important to understand that we have been operating a bio-secure ground and are governed by elite sport guidelines.

We have to make specific arrangements for managing large crowds and have been working with local Public Health officials, the Sports Ground Safety Authority and the Safety Advisory Group in order to do so.

All this impacts the space we have available in the ground for parking, toilets and moving around.

If someone has claimed or purchased tickets on your behalf, you should keep in contact with them and be aware that you will need to use an e-ticket, which you should print at home or download on your smart phone, to enter the ground on matchday.

Please find your Match Day Pack below, with all you need to prepare and plan for when you’re at Kent Cricket.

WHAT TO EXPECT WHEN YOU ARRIVE AT THE GROUND

  • What do I need to do before I come to the match?

    • Print or download your match day ticket
    • This is downloadable via the Club’s Ticket Portal here
      • Please click on ‘VIEW ALL TICKETS CLAIMED’ – ‘SEE DETAILS’ – ‘PRINT’
    • If you are a Member or 6 Pack Season Ticket holder, you just need your 2021 Membership Card for entry; an additional ticket is no longer required.
    • If your Membership Card does not contain a photo, please also bring a form of ID with you for verification purposes
    • The name on the match day ticket must match the ID
    • Do bring an umbrella, warm clothes and sunscreen to protect against the changeable British weather
    • Your bank card for cashless payments: Please remember The Spitfire Ground, St Lawrence is a cashless venue.
      • The Kent Cricket Shop, Membership and Ticket sales, sales of Scorecards and food and beverage payments at all outlets will now be conducted without cash
    • Check you have read, understand and can comply with the COVID-19 Code of Conduct
  • What ID will be accepted for entrance?

    • Driving licence
    • Passport
    • Previous Kent Cricket Membership card
    • Bank card
  • Can I purchase tickets on the day?

    • Yes – Adult tickets are £20 and Junior tickets (5-15) are £10 and are only available at the Zone A Gate, which is accessible from Old Dover Road.
    • Please remember, we can only accept card payment and there are no concessions or discounts for any day of play.
    • It is therefore advisable to pre-purchase your ticket, any time up until the day of the game, from our ticket shop here. Advanced tickets are £15 for Adults and £5 for Juniors.

GETTING TO THE GROUND

  • What should I think about when I plan my journey to and from the ground?

    • Private travel will reduce the COVID risk and you should take a common-sense approach to your journey to and from the match
    • Keep your journey as simple as possible – avoiding unnecessary stops on the way to the venue or on the way home – and adhere to latest Government guidance around social distancing and wearing a face covering while you travel
    • We don’t want you to miss a minute of the match action so give yourself plenty of time; gates will open at one hour before the start of play at 09:30
    • Entry to the ground may take longer than normal and you should keep updated with any travel information that may affect your journey to avoid delays
  • I have a Spitfire Ground Parking Pass, what should I do?

    • We have a very limited amount of on-site parking available for Spitfire Ground Parking Pass holders only. If you have not purchased this pass, you will have to find other arrangements (see below sections).
    • This parking will be available on a first-come, first-served basis, so do arrive early, with your parking pass at hand to issue to our Stewarding team on the gate.
    • If the parking becomes full, our Stewarding team will let you know and assist you with alternative options. Please do be patient with them, as this limited parking has only become available due to the slight, not full, relaxation of the Covid protocols we have been under all season.

PARKING – CARS, MOTORCYCLES & BICYCLES

  • Which parking options are available for this match?

    • If you are not a Spitfire Ground Parking Pass holder, car parking at The Spitfire Ground, St Lawrence is not available. As we are unable to use the Simon Langton Girls Grammar School for this fixture, we have made arrangements for a maximum of 100 spaces to be available for Spitfire Parking Permit holders only.
      • This will be offered on a strict first-come-first-served basis.
    • Parking is also available in the following locations:
      • New Dover Road Park & Ride:
        • 07:00-19:30 Monday-Saturday
        • 10:00-19:30 Sundays
        • For more information on this service, please click here. Charges apply.
      • On-street parking
        • Charges/restrictions may apply.
    • Bicycles are permitted, but must be locked and stored at the owner’s risk.
  • Is there Blue Badge accessible parking available?

    • Limited parking at The Spitfire Ground is available for accessible parking for blue badge holders only
    • Tickets will be allocated on a first-come, first-served basis and will not be available to purchase on the day – call 01227 456 886 to reserve
    • Blue badge holders with a valid Spitfire Ground Car Parking Pass will not be charged to park – but must book a space in advance via the number above
    • Blue badge holders without a Spitfire Ground Car Parking Pass will be charged a daily rate of £15 – and must book a space in advance via the number above

ON ARRIVAL

  • What time do gates open?

    • Gates will open at 09:30, one hour before the start of play
    • To reduce queuing times at the gate, please have your ticket, Membership card and/or a form of ID ready to show our team when you arrive.
  • Can I change the name of my friend/guest on my ticket?

    • In order to rename a ticket on our Members’ Portal, you will need to click PRINT which will take you to the ticket showing the original name and when you close the ticket, a RENAME button will appear
    • Please contact us ahead of time if you have any issues renaming a ticket.
  • What should I do if I feel ill on the day of the match?

    • If you, or anyone in your match day bubble, is feeling ill or has COVID symptoms on the day of the match then you should not attend the match. Please stay at home and follow NHS and PHE guidance on self-isolation.
  • Do I need to do a Lateral Flow Test before arriving at the ground?

    • No. In line with Government guidance, lateral flow tests are not required although we do recommend taking a test at home before you travel in the interests of your own safety and your fellow spectators.
  • Will I be temperature-checked on arrival?

    • No. In line with Government guidance, temperature checks are not required although we do recommend in the interest of your safety and your fellow supporters that you take your temperature before you leave for the ground.

AT THE GROUND

  • Do I need to stay where I am seated/stood on my ticket?

    • As restrictions have now lessened, tickets are now unnumbered, meaning you can sit wherever is available within the ground
      • The Frank Woolley Stand, Leslie Ames Stand and Chiesman Pavillion will remain inaccessible for all Members and spectators.
    • Attendees are now also permitted to bring their own chairs, should they so wish
    • You may now also walk around the ground freely, as we are no longer obliged to adhere to the ‘Zoning system’ we have had in place throughout the start of the season
    • Members also have exclusive access to seating in the Underwood & Knott stand.
    • Please note, the Chiesman Pavilion, Leslie Ames stand and seating, and the Frank Woolley upper and lower are not currently available.
  • Will I need a face covering when inside the ground?

    • You are encouraged to wear a mask when queuing; whether this is to enter the ground, for food and drink or use the toilet facilities
    • Inside all buildings including any hospitality areas, masks are encouraged to be worn except when eating or drinking at your table
  • Will hand sanitisers be available at the ground?

    • Hand sanitiser stations will be available for your use, provided by Club Partners, Defender Labs.
  • What is the Kent Cricket Spectator COVID-19 Code of Conduct?

    • We all want to enjoy a day out at the cricket again as safely as possible and so respecting everyone around you is important
    • Taking a common-sense approach to how you behave and ensuring that you adhere to social distancing when inside and outside the ground will ensure everyone can feel safe and enjoy themselves.
    • View the code of conduct here.
  • Will I be able to use cash inside the venue?

    • No. All match day payments at The Spitfire Ground, St Lawrence are now cashless. The Kent Cricket Shop, ticket sales, sales of scorecards and food and beverage payments at all outlets will now be conducted without cash.
    • Simply use your credit/debit card or smart device for payment. The move to cashless transactions is all part of the Club’s work to safely allow as many people as possible to watch live cricket this season.
  • Will I be able to move freely around the ground?

    • You may now move freely around the ground.
    • If you need to move around the venue please adhere to any two-way systems, practice appropriate social distancing, respect others and preferably, wear a face mask. You will be allocated a seat if you are seated to ensure you, and everyone around you, can safely enjoy all of the match action.
  • Can I leave the ground and come back?

    • Yes – for County Championship matches, re-admittance is permitted.
  • Where am I allowed to smoke in the ground?

    • Smoking is not permitted in any of the seated or covered areas, including e-cigarettes
    • You may smoke in designated areas.
  • What should I do if I feel unwell when I am inside the ground?

    • If you feel unwell, please speak to a Steward. There is also a trained medical team on-site.
  • Can I bring my own alcohol?

    • Yes, you can bring 4 cans of beer, or one bottle of wine per person.
  • Will I be able to buy food and drink at the ground?

    • Food and drink options are available. We want to make this process as simple and safe for you so there will be measures in place and it will be a take-away service only.
    • As we all want to avoid large gatherings you will only be able to consume food and drink once you have returned to your allocated seat.
    • If you are queuing for food and/or drinks we recommend you wear a mask, maintain social distancing and respect other supporters and match day staff.
  • What food outlets will there be?

    • There will be outlets serving a range of food and drink and refreshments. Vegetarian options will be available. Food and drinks must be consumed outside.
    • We will continue to review our food and drink options on a match-by-match basis, and options on the day will be confirmed via the in-ground announcer.
  • Can I bring food and drink into the ground?

    • You are allowed to bring food and drinks into the ground in a small bag.
    • We reserve the right to search bags.
  • Can I bring my own chair?

    • Yes, you may bring your own chair to the ground to sit on.
  • Can I bring my dog?

    • Unfortunately, dogs will not be allowed into the ground with the exception of trained Assistance dogs. With restricted movement around the ground, there is reduced space and it is impossible to balance the needs of the dog, their owners and fellow supporters.
    • We will continue to review this policy through the season.
  • Can I bring in an Under 5 for free?

    • Yes, however under 5s will require a valid match day ticket to enter. Please contact us if you wish to bring an under 5 so we can process this for you on members@kentcricket.co.uk, or 01227 456 886. Alternatively, you can speak to our team in the Box Office at the Zone A gate on the day of the game.
  • If it rains, where can I go?

    • If rain is forecast, you should be aware that under-covered areas are all restricted. We need to avoid large groups and you will not be allowed to gather together.
    • The vast majority of the ground is not under cover, so please bring appropriate clothing and an umbrella.
  • Can we get an autograph or a picture with the players?

    • Sadly, that is not possible this Summer. The players, team staff and officials will be adhering to their own COVID-19 protocols and must remain in their own team and staff environment.
    • Supporters must respect those team environments which will help us ensure safety and allow us to play a full summer of cricket in front of spectators.
  • What do I do if the ball is hit over the boundary fence near me?

    • If the ball is hit to you and you do pick it up, do not let other crowd members touch the ball. You should return the ball to the field of play immediately, but do not hand it to a player or official.
    • Protocols are in place to ensure the ball is sanitised should it be hit into the crowd which will allow play to continue.

Finally, we would like to reassure you that everyone is working hard to make things as safe and comfortable as possible to allow all Members and supporters to The Spitfire Ground, St Lawrence, to enjoy their visit.


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