COVID-19: FAQs for Members and ticket holders

Friday 22nd May 2020

COVID-19: FAQs for Members and ticket holders

In light of the COVID-19 pandemic, the ECB has confirmed that no professional cricket will be played in England and Wales until at least July 1st.

To read the full statement, please click here.

This delay to the professional season means:

  • Nine rounds of fixtures have been lost in the County Championship season, but blocks for red-ball cricket and white-ball cricket are held in a revised schedule
  • The Vitality Blast will be pushed as late in the season as possible to give it the best opportunity of being staged. All matches previously scheduled in June will be moved later in the season
  • International cricket, featuring England men’s and women’s teams, will look to be scheduled from July until the end of September, with the West Indies Test Series and the whole women’s series against India (Vitality IT20s and Royal London ODIs) both moving from their original slots
  • The ECB has confirmed that the launch of The Hundred will now take place in summer 2021

We understand that the delay to the season may cause some concerns and confusion for our members and ticket-holders.

Please find below the answers to frequently asked questions, that we hope clarifies the current situation. If you have any other questions, please do not hesitate to contact us via feedback.kent@ecb.co.uk.

When will professional cricket be played?

The ECB announced that no professional cricket will be played in England and Wales until at least July 1 due to the COVID-19 pandemic.

The season remains subject to ongoing advice from government and health experts and continued consultation with all broadcast partners to determine the optimum way to fulfil fixtures both domestically and internationally.

We firmly believe that protecting the vulnerable, key workers and wider society should be prioritised over any need for sport.

It is important to make clear, that the ECB will only confirm the start the cricket season if it is safe to do so and if Government advice permits.

I have purchased my membership for 2020 and I would like to donate by membership money to the Club, regardless of how much, if any cricket is played. How can I do this?

Kent Cricket would like to offer its sincere thanks for the generous offers we have received from members who have been asking to donate their full membership subscription to the Club to help us through this challenging period.

These are clearly tough times for everyone and, as a not-profit, members club we are not immune from the financial pressures created by the COVID-19 pandemic.

We are pursuing a variety of measures to ensure that we can navigate a route through this crisis and ensure that both professional and community cricket in the county of Kent survive to fight another day.

We are therefore very grateful that regardless of the length of the season, we can count on your financial support at a time of such uncertainty.

Once the rescheduled season becomes clearer, we will be in touch with members and will follow up on the kind offers received.

I have purchased my membership for 2020 and as there is currently no cricket, will I get a refund?

The ECB are continuing to work with their partners across the game to determine the best options to reschedule fixtures in 2020, following the relevant guidance and in accordance with the safety of all supporters, staff and the playing squad. The ECB and all counties are engaged in dialogue with regard to how the current situation will affect all Members.

At this stage all three formats of cricket remain a possibility, albeit in a new look schedule and condensed season. Until we have a finalised schedule from the ECB for the 2020 season, we are unable to offer refunds on memberships.

As soon as we know what the 2020 season looks like, we will be in touch with our members to inform them of their options.

The Club would like to reassure members that as a not-for profit organisation, we will always act in the fairest way possible to protect members and the long-term future of their Club.

This is new territory for all of us and these are challenging times; thank you for your loyal support and patience.

I have purchased a ticket for a game that was scheduled to be played before the 1st July. Will I get a refund?

The ECB and all counties are currently engaged in dialogue with regards to how the current situation will affect all ticket holders.

Please await further advice from the ECB and Kent Cricket as to rescheduling plans and how this impacts you as a ticket holder. At this stage you do not need to do anything.

Original ticket purchasers will be notified in the event that a match is rearranged or cancelled. As soon as we know what the season 2020 looks like, we will be in touch with ticket holders to inform you of your options.

What happens if I am unable to attend a rescheduled fixture or the game is cancelled?

As you will appreciate, there is still a lot of uncertainty around when the cricket season will start but we remain hopeful that we might see some cricket this summer.

As soon as we know what the 2020 season looks like, we will be in touch with ticket holders to inform you of your options.

I have purchased a ticket for a game that was scheduled to be played after the 1st July. Will it be going ahead?

As you will be aware, the ECB have suspended all cricket until at least 1st July. At this stage, it is not possible to confirm when the season may start and we appreciate that these are uncertain times. We are currently working with the ECB and await further advice. We will update you via the Kent Cricket website, Extra Cover Newsletter and Kent Cricket social media channels, including our official Twitter and Facebook pages as soon as we have any more details.

I have purchased a ticket for England Women v India in the Royal London One Day International series on 6th July. What is happening with this game?

Due to the COVID-19 pandemic and the ECB’s announcement that professional cricket is postponed until at least 1st July, this has been confirmed as an international fixture which has been postponed and is intended to be rescheduled to a later date in the 2020 season. As a ticket holder, you do not need to do anything at this stage. The ECB are currently working with their partners across the game to determine how best to reschedule these fixtures in 2020, when it is safe to do so. Please await further advice from the ECB as to rescheduling plans and how this impacts you as a ticket holder. Original ticket purchasers will be notified in the event that a match is rearranged.

I would like to volunteer at Kent Cricket. How can I do this?

Kent Cricket would like to offer a sincere thanks for generous offers of volunteer support to help us through these challenging times. Please email feedback.kent@ecb.co.uk with your details and once things become clearer, and we have greater clarity on where we might need support, we will not hesitate to get in touch with you. In the meantime, thank you once again for your generous offer.

Is the Kent Cricket shop open?

In light of the decision by the ECB and Kent Cricket to suspend all Community cricket programmes following the outbreak of COVID-19, the Club has decided to move the Kent Cricket Shop to online sales only for the time being. The retail outlet, located at The Spitfire Ground, St Lawrence will be temporarily closed until further notice, to ensure the welfare of our staff and customers.

During the Club’s 150th Year in 2020, there are a number of commemorative items available to order via the online shop, including: a special Legacy Shirt commemorating Kent’s first ever coloured playing jersey from 1993, a comemmorative 150th Year County Championship playing jersey  and a 150th Year tie. For any retail enquiries, please contact Kent Cricket’s Retail Manager Barrie Dyer via barrie.dyer.kent@ecb.co.uk

What has been the priority in modelling a revised schedule?

The ECB are continuing to work with their partners across the game to determine the best options to reschedule fixtures in 2020 following the relevant guidance and in accordance with the safety of all supporters, staff and the playing squad. There are four key priorities guiding discussions:

  1. Public safety, health and wellbeing of players, operational staff and cricket fans;
  2. The most financially important forms of cricket for our First-Class Counties: International cricket and the Vitality Blast to help ensure the future of 18 First-Class Counties and the Marylebone Cricket Club (MCC);
  3. Working closely with our broadcast partners to provide as much live cricket as possible to cricket fans; and
  4. Supporting the women’s game to continue its growth journey

What’s happening with the Royal London Cup?

The Royal London Cup is an option that is incorporated into some of the ECB’s rescheduling models. They are fluid with their thoughts at this stage and, once we are in a position to do so, we will be able to confirm the revised schedule.

 To see all Kent Cricket announcements regarding COVID-19, please see below:

21st May: Cricket family is ‘Together through this Test’ during lockdown

20th May: The Rainbow Run smashes the £10,000 mark

19th May: Club supports Premier League footballers’ return

15th May: ECB guidelines for the use of outdoor cricket facilities in lockdown

12th May: Community Cricket Update

7th May: ECB Launches League Emergency Loan Scheme

7th May: Current state of play: Paul Downton

6th May: Kent Cricket and Shepherd Neame support ‘The Rainbow Run’

30th April: ECB announces delay to The Hundred competition

28th April: Current State of Play: Head Groundsman

24th April: ECB announces further delay to professional cricket season

22nd April: Westlife Update

22nd April: Little Mix Update

20th April: ECB Emergency Support Programmes for Clubs

17th April: Kent Cricket launches ‘The Spitfire Sessions’

14th April: Henry’s second Kent stint mutually withdrawn

9th April: Current state of play in Community Cricket: COVID-19

8th April: Kent Cricket to furlough playing staff

1st April: Kent Cricket to furlough majority of non-playing staff

31st March: ECB unveils interim financial support package

30th March: Club postpones AGM

27th March: Kent Cricket keeps fit with ‘Fitness Friday’

24th March: Club progresses package of financial measures

24th March: Club continues community support beyond the boundary

23rd March: Club focuses on online sales with temporary shop closure

20th March: ECB announces delay to professional cricket season

18th March: ECB Statement: Recreational Cricket  

17th March: COVID-19: Latest Updates