Ticket Refund and Transfers Policy
On all occasions, we aim to be totally fair and transparent with ticket purchasers and so make all aware of the following conditions and policy:
All matchday and event tickets are sold on the basis of being non-refundable, whether the ticket holder attends the match / event or not. Kent Cricket does not operate a refund or ticket return scheme for matchdays or events, and refunds will not be processed, except at the discretion of the Ticketing Manager in exceptional circumstances.
Compensation Policy
For matchdays excluding One Day Internationals and T20 Internationals:
Kent Cricket’s Compensation Policy is activated at:
- A four or three-day match when less than 16 overs are bowled per day, excluding when less than 16 overs are bowled in a day but a result is reached or on the final scheduled day of a match when at least one ball is bowled.
- A limited overs match (including T20 or 50 overs) when less than 10 overs are bowled in total, excluding reduced-overs results.
Spectators will be offered a ticket voucher of equivalent value of their ticket purchase, valid for any home matchday in the remaining season of the affected matchday, as well as for any home matchday for the following season of the affected matchday. Unspent vouchers will expire at the end of the following season of the affected matchday.
Applicable ticket holders can exchange their ticket whether they attend the match or not if the above criteria is met.
The Compensation Policy does not apply to complimentary or free tickets, as printed on the ticket itself.
Confirmation of this offer will be made at matches via the PA system in the ground and via the Club’s website and e-newsletters.
Ticket holders who purchased their tickets online or over-the-phone will be contacted within five working days of the affected matchday with information about their ticket voucher. Ticket vouchers will be shared with online and over-the-phone purchasers within 30 days of the affected matchday.
Ticket holders who purchased tickets at the Kent Cricket Box Office will need to complete a compensation application form including their ticket barcode within 30 days of the affected matchday, this will be available on the Kent Cricket website, and ticket vouchers will be provided within 30 days of completing the form.
Ticket holders who purchased tickets at the Kent Cricket Box Office and do not complete the compensation application form within 30 days of the affected matchday, will not be eligible for a ticket voucher.
For One Day Internationals:
If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 15 overs played and no result is obtained – a full refund; (b) 15.1 overs to 30 overs played and no result is obtained – a 50% refund. In no other circumstances can money be refunded.
Refunds will be made automatically by Kent Cricket to the original purchaser only, by refunding their debit or credit card. For refund queries telephone please contact 01227 456 886. Also visit www.ecb.co.uk/refundscheme. Please allow 30 days from the date the refund is confirmed for your refund to be processed.
Cricket is against ticket touting – you must not buy or sell this ticket for more than its face value. Please see www.ecb.co.uk/refundscheme for full re-sale/refund policy. All tickets are issued by or on behalf of Kent Cricket. Each Ticket is and shall remain at all times the property of Kent Cricket.
For T20 Internationals:
If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 10 overs are played of the only or last match of the day and no result is obtained – a full refund; (b) 10.1 overs to 20 overs are played of the only or last match of the day and no result is obtained – a 50% refund. In no other circumstances can money be refunded.
Refunds will be made automatically by Kent Cricket to the original purchaser only, by refunding their debit or credit card. For refund queries telephone please contact 01227 456 886. Also visit www.ecb.co.uk/refundscheme. Please allow 30 days from the date the refund is confirmed for your refund to be processed.
Cricket is against ticket touting – you must not buy or sell this ticket for more than its face value. Please see www.ecb.co.uk/refundscheme for full re-sale/refund policy. All tickets are issued by or on behalf of Kent Cricket. Each Ticket is and shall remain at all times the property of Kent Cricket.